An overhaul of the ambiguous and fragmented law relating to consumer protection in the UK was long overdue. The confusion between businesses and consumers with respect to their rights and responsibilities was affecting fair business practices as well as consumer protection.
To remedy the situation, the government implemented a single comprehensive Consumer Rights Act 2015 on 1st October 2015. The aim of this piece of legislation is to reform, modernise and harmonise current consumer protection law on contracting for goods and services. The law also deals with the digital content for the first time. It would be fair to say that the new law swings to favour the consumer when it is not a business itself.
It is the time for all small and big businesses to consider what steps should be taken to proactively rewrite their terms and conditions to incorporate the new consumer protection regime.